Ban status
If you were disconnected from the Minecraft server, or can't join, the screen you saw tells you where you stand and how to respond. A hold or a suspension starts with HOLD or SUSP — a hold ends when the review does, or when you respond if it's waiting on you; a suspension ends when it expires; a permanent ban starts with FINAL when it's a final removal from Minecraft and Discord both, and with FINAL-NA when it's also closed — with no status word in front of the reason, you can ask to come back. Full details: Enforcement & Appeals.
A note from staff
A correction or a warning — the first word of the note says which. Nothing is blocked; you'll see it on your next login. A correction is a reminder; a warning is recorded. No response is needed unless you have a question — open a ticket if you do.
Chat and voice muted
You can still play; chat — and in-game voice, where it's linked to chat — is paused for the time shown. It's for chat conduct, and it ends on its own.
HOLD — temporary review hold
Not a finding. Your access is paused while staff review something. It ends when the review does — usually within days — or, when the review needs you (a shop underpayment, say), when you respond. Open a support ticket in our Discord (or email [email protected] if you can't) to respond — you can explain, add context, or ask what evidence exists. You'll get a written decision with reasons.
SUSP — suspension
A temporary ban after a finding. It expires on its own at the time shown. It's recorded, and a further violation may lead to final removal. Questions go in your ticket.
Ban — you can ask to come back
A ban from Minecraft after a finding, for something that isn't on the immediate-removal list; the reason on your screen is in plain words, with no status word in front of it. We'd like to help you come back and play within the rules: ask through a support ticket in our Discord, or by email to [email protected] if you no longer have Discord access. A first theft ban usually ends in a return, with a final warning and a wipe — inventory, ender chest, containers, and stashes cleared, shop stock and profits removed; builds stay. If the return is declined, or on a second theft, the ban becomes a final removal (FINAL, below). Staff decide on the facts; an appeal is a review, not a debate.
FINAL — final removal
A permanent ban after a finding — the step a final warning named, a second theft, or a theft ban where the return was declined. It is removal from Cozy: it applies on Minecraft and Discord both, whichever platform the conduct was on. One written appeal, no earlier than 12 months after the removal, to [email protected]; it can ask about both platforms, and it needs to say what is different now.
FINAL-NA — final removal, no appeal
The violation is on the immediate-removal list. Permanent on both Minecraft and Discord, and closed.
Writing to [email protected]
Only if you can't open a support ticket in our Discord — if you're still in the Discord, a ticket is the way, and it's faster. Write it yourself; friends can't appeal for you. Include your Minecraft username, your Discord username, roughly when the ban happened, and, for a final removal, what's different now. For a final removal, write once the 12 months have passed: a message sent earlier isn't reviewed and doesn't use up your one appeal. Leave out screenshots and information about other people.
Didn't get a full notice?
Email [email protected] with your username and it will be sent to you.
Do not rejoin on another account, platform, or identity — that is ban evasion and results in permanent removal.
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