Safety Reporting

Contact local emergency services or law enforcement first. Cozy staff are volunteers on a game server, not an emergency service, and this route isn't monitored around the clock. Then tell us, so we can act on our side.

Where the conduct happened on Discord, also use Discord's own in-app reporting when you have access to the original message. Serious in-game conduct can also be reported to Mojang or Xbox through the game's reporting tools, and underage or unsafe Discord accounts can be reported to Discord directly. Cozy's rules and the platforms' standards point the same way; reporting to both is fine.

• Current members: ordinarily open a support ticket in the Cozy Discord. It's the fastest route, staff can ask follow-up questions there, and you can attach screenshots directly. Use this page or email instead when you can't or would rather not — you've lost Discord access, the report concerns your ticket access itself, you're reporting as a parent, guardian, or representative, or for any other reason. You never have to explain why. (A report about a staff member has its own route, under Other routes below.)
• Parents, guardians, attorneys, and outside witnesses: use this page or email. You don't need to be a member. Give usernames, not real names; if Cozy ever needs one specific identifying item, we'll ask for exactly that and nothing more.
• Banned or former members: you can still make a safety report about a current member or a current risk. It doesn't reopen, reconsider, or affect your own ban, and it won't be held against you.

A safety report is not an appeal, and sending one here won't be treated as one. Appeals have their own route:

• Minecraft bans are appealed through a support ticket, or by email to appeals@cozymc.com if you no longer have Discord access.
• Discord bans are permanent by default. For anything not on the immediate-removal list, the person may submit one written appeal, no earlier than 12 months after the ban, to appeals@cozymc.com.
• Friends and intermediaries can't appeal for anyone. How appeals work is on Enforcement & Appeals.

• The Discord and Minecraft usernames involved, if you know them — and your own, if you have them.
• What you personally experienced, saw, or directly received — and, separately, what someone else told you.
• Roughly when it happened, and where: a Discord channel, a DM, in-game chat, /msg, or voice.
• Whether it's still going on, or the material is still circulating.
• Whether anyone may be in danger now.
• Whether the original message still exists, and whether you have screenshots.

Tell us what happened, not what you've concluded. Working out what it adds up to is staff's job, and a report that sticks to what you saw is the one that holds up. Several people repeating the same account are not several witnesses; if someone else saw it too, ask them to report it themselves.

You never have a duty to investigate. Don't collect new evidence, coordinate statements, contact or confront the person, or ask anyone to pass material through you. Report what you saw.

A screenshot cropped to what's relevant is the most useful thing you can send — including a DM, if that's where it happened. Cozy doesn't read DMs; when you show us one in a report, we look at what you sent, for that report, and nothing more. Send the relevant part, not the whole conversation.

The form on this page has no upload field. If you have screenshots, say so in the report; the acknowledgment you receive tells you how to send them. Members can attach them directly in a support ticket, and anyone can attach them to an email to safety@cozymc.com.

A screenshot is evidence, not a verdict. Staff weigh it with everything else, and the person it's about ordinarily gets to respond before any finding.

• Nude, intimate, or sexually explicit images or videos, or anything you believe shows a person under 18 sexually. Describe it, report it to the platform it's on, and never forward it — not to us, not to anyone.
• Recordings of Cozy voice chat, or transcripts or quotes made from one. Recording Cozy voice is never allowed. Describe what was said instead — date, channel, usernames, what happened, who else was there. A voice report is never rejected for lack of a recording. If a recording already exists or someone sends you one, don't copy, forward, or upload it; tell us in writing that it exists.
• Real-world names, addresses, live locations, schools or workplaces, phone numbers, personal email addresses, or personal social-media profiles — yours or anyone else's. Usernames are enough.
• Face photos, identifying video, government identification, or proof-of-age documents.
• Passwords, login credentials, recovery codes, or tokens.
• Complete message histories, compiled PDFs, dossiers, ZIP files, or archives.
• Unrelated information about other people.

Never ask anyone their age, or for any personal information, in order to make a report. If someone stated an age, tell us what was said, where, and when — that's all we need.

Reports receive an automatic acknowledgment right away. A person reads every report within 48 hours, and anything that suggests someone may be at risk is treated as urgent and acted on first: the first step is protective — the person whose conduct is reported has their Cozy access paused or restricted while it's reviewed — and the platforms and authorities are told where that's required. The review itself takes as long as the facts need. This route is not monitored continuously and is not an emergency service; if anyone is in danger now, contact emergency services first.

Every safety submission is screened for scope, urgency, and next steps. Receipt doesn't guarantee a full investigation, an enforcement action, restored access, or a particular outcome.

Where reasonably possible, you'll receive an update saying whether:

• more limited information is needed
• the concern has been referred to a platform or an authority
• the report is outside Cozy's scope
• the available information is insufficient for further action
• a review has been opened or closed

Privacy and safety may prevent Cozy from disclosing evidence, witness information, another person's response, or the details of any action taken. A parent may not be told the outcome for another member, but will be told the report was handled.

Reports are handled under the Staff Code: need-to-know and recorded, with a second staff member's visibility of every safety review once the safety second is named — the Staff Code says what applies until then. No one may contact, pressure, expose, or retaliate against a reporter or witness; retaliation is one of the few things that results in immediate permanent removal.

Nothing in Cozy's rules stops you from talking about your own experience with a parent or guardian, a partner, a doctor or counselor, a lawyer, a platform's safety team, law enforcement, or a friend you trust. A support person can't be used to investigate, collect evidence, relay staff questions, contact or confront another person, pressure witnesses, or appeal on your behalf — an attorney or other legally authorized representative acting in that role is the exception. A parent or guardian can report for you, or with you.

If you're in danger right now, or thinking about hurting yourself, contact local emergency services or a crisis line — findahelpline.com lists them by country. Cozy staff will always point you there too, and will never make you feel wrong for saying something.

Email is available for accessibility, technical failure, parents and guardians, attorneys, and anyone who can't use the form.

Email: safety@cozymc.com

Subject: SAFETY REPORT

The same guidance applies. Include the items under What to include, attach screenshots cropped to what's relevant if you have them, and never send anything under What never to send.

• A child under 13 on Cozy: email support@cozymc.com with the account's username. See For parents and guardians.
• Staff conduct, including the owner's: email support@cozymc.com with the subject STAFF CONDUCT. That mailbox is read by the owner and nobody else, so the person reported doesn't see it — don't use a ticket for this yet; a ticket type only the owner can see is being set up. A report about the owner will go to a designated reviewer once one is named; until then it does reach him, and if that isn't acceptable, Discord's reporting, the game's reporting tools, and law enforcement are open to you. Details: Staff Code.
• Appeals: appeals@cozymc.com — see Enforcement & Appeals.
• Privacy requests: see the Privacy Notice.

Reporting & Safety: the rule, and every way to report.

Enforcement & Appeals: what each notice means and how appeals work.

For parents and guardians: what Cozy is, what it does to keep people safe, and how to reach us.

Privacy Notice: what Cozy collects, how long it's kept, and where it's processed.

Staff Code: what members can expect from staff.

Cloudflare Turnstile and the website infrastructure process limited technical data to keep this form secure. Cozy does not intentionally add your IP address, browser details, or request headers to the safety submission or the resulting email. Submissions are delivered by email only and are not stored in a website database.

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